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Services

In ad­di­tion to first-​class hard­wa­re and soft­wa­re, wen­glor of­fers com­prehen­si­ve ser­vi­ces that sup­port the ser­vi­ce life and per­for­man­ce of every pro­duct. Our ser­vi­ces en­su­re peo­ple’s sa­fety and in­crea­se plant pro­duc­ti­vity. Our ex­perts can ad­vi­se you on all tech­ni­cal is­sues world­wi­de.

Our Ser­vi­ces

Re­mo­te Ser­vi­ces

Our sup­port team sup­ports and helps you with sen­sor con­fi­gu­ra­tion, soft­wa­re pa­ra­me­te­ri­za­tion, trou­bleshoo­ting or in­di­vi­dual re­quests via re­mo­te ac­cess via Team­Vie­wer. Re­mo­te main­te­nan­ce makes it pos­si­ble to com­mu­ni­ca­te with ex­perts and get help quickly.

Re­qui­re­ments for Re­mo­te Ac­cess
  • There must be both an in­ter­net con­nec­tion to the PC and a con­nec­tion to the de­vi­ce.

Fea­si­bi­lity Stu­dies

When it comes to fea­si­bi­lity stu­dies for sen­sors or 2D/3D image pro­ces­sing sys­tems, we are happy to sup­port you in one of our op­ti­mally equip­ped so­lu­tion cen­ters world­wi­de. Con­tact us and then send us your sam­ple parts. We will then work to­gether to crea­te so­lu­tions that meet your spe­ci­fic re­qui­re­ments and help you achie­ve your goals. We will pro­vi­de you with de­tai­led do­cu­men­ta­tion with re­com­men­da­tions.

Sup­port with Com­mis­sio­ning

Our ex­pe­rien­ced cus­to­mer sup­port team is avai­la­ble at 21 sales of­fi­ces world­wi­de to help you en­su­re smooth com­mis­sio­ning. A ser­vi­ce tech­ni­cian checks the spe­ci­fied pa­ra­me­ters to en­su­re that your sys­tems are wor­king op­ti­mally. On re­quest, your em­plo­yees can be ins­truc­ted and trai­ned on wen­glor pro­ducts di­rectly at the sys­tem. This ser­vi­ce can be boo­ked di­rectly when pur­cha­sing a pro­duct.

Sup­port for the Fo­llo­wing Ac­ti­vi­ties
  • Ad­just­ment of sen­sors, ca­me­ras, len­ses and illu­mi­na­tion to match the exis­ting setup
  • Ad­just­ment of wen­glor pro­ducts and pa­ra­me­te­ri­za­tion of wen­glor soft­wa­re to match the ap­pli­ca­tion
  • Crea­tion of a vi­sua­li­za­tion in­ter­fa­ce
  • Pa­ra­me­te­ri­za­tion of the in­ter­fa­ces (Ether­net, PRO­FI­NET, etc.)

On-​Site Ser­vi­ce

Our glo­bal sup­port team is al­ways avai­la­ble to sup­port you and your cus­to­mers around the world. 

Sup­port for the Fo­llo­wing Ac­ti­vi­ties
  • Op­ti­mi­za­tion of exis­ting sys­tems
  • Ins­truc­tion and trai­ning of em­plo­yees on the sys­tem
  • Trou­bleshoo­ting
  • Ad­just­ment of sen­sors, ca­me­ras, len­ses and illu­mi­na­tion to match the exis­ting setup
  • Ad­just­ment of wen­glor pro­ducts and pa­ra­me­te­ri­za­tion of wen­glor soft­wa­re to match the ap­pli­ca­tion
  • Crea­tion of a vi­sua­li­za­tion in­ter­fa­ce
  • Pa­ra­me­te­ri­za­tion of the in­ter­fa­ces (Ether­net, PRO­FI­NET, etc.)


 

Sa­fety Ap­pro­vals

The ins­pec­tion of electro-​sensitive pro­tec­ti­ve equip­ment (ESPE) be­fo­re com­mis­sio­ning ser­ves to check the co­rrect ins­ta­lla­tion and fun­ction. Ma­chi­nes that are sub­ject to a high de­gree of use must also be ins­pec­ted re­gu­larly, at least once a year, in order to con­ti­nue to en­su­re the sa­fety of peo­ple and ma­chi­nes. This ser­vi­ce is of­fe­red ex­clu­si­vely in Ger­many.

Sa­fety Ac­cep­tan­ce Pro­ce­du­re
  • Tes­ting of the pro­tec­ti­ve equip­ment for standard-​compliant as­sembly and ins­ta­lla­tion as well as co­rrect fun­ction
  • Manufacturer-​independent tes­ting
  • Stop­ping time mea­su­re­ment
  • Cal­cu­la­tion of the re­qui­red sa­fety dis­tan­ce bet­ween the dan­ger point and the electro-​sensitive pro­tec­ti­ve equip­ment in ac­cor­dan­ce with EN ISO 13855
  • Crea­tion of a de­tai­led re­port
  • At­tach­ment of an ins­pec­tion mark on the sys­tem

Trai­ning

From ba­sics trai­ning to in­ten­si­ve trai­ning – there are nu­me­rous ways to learn in de­tail about wen­glor pro­ducts and their ap­pli­ca­tion pos­si­bi­li­ties in theory and prac­ti­ce. Whether in our wen­glor trai­ning cen­ters or on your pre­mi­ses, ex­perts from the in­dustry en­su­re the ne­ces­sary know­led­ge trans­fer and pro­vi­de sup­port in sol­ving in­di­vi­dual cha­llen­ges.

Trai­ning Of­fers
  • Ma­chi­ne Vi­sion Ba­sics
  • uni­Vi­sion 3 Ba­sics

Vi­sion Cal­cu­la­tor

A high-​quality and sharp image is es­sen­tial for ro­bust and sta­ble image eva­lua­tion. The in­ter­ac­tion bet­ween lens and illu­mi­na­tion is often un­de­res­ti­ma­ted. The wen­glor Vi­sion Cal­cu­la­tor makes it ea­sier to se­lect the right lens for C mount ca­me­ras and helps to se­lect the right au­to­fo­cus ca­me­ra for the re­le­vant ma­chi­ne vi­sion ap­pli­ca­tion.

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